All orders must be PREPAID with your Visa or MasterCard Credit/Debit Card. No checks,money orders, C.O.D's, or Net Term Programs accepted.
Your name and full billing/delivery address
The ORDER ID NUMBER given to you in your confirmation invoice email
Product number, description and quantity amount of the merchadise lost (if multiple shipments)
The TRACKING NUMBER you received in your email (if any)
Date of shipment, and total dollar amount of the order
We guarantee 100% Satisfaction, however when returning an item do not return any merchandise until you receive our instructions. Returns received without following the proper procedures will incur a 40% restocking fee. With all orders all shipping/handling fees and tax (if any) are non-refundable.
Refusal of a delivery by you, the customer, will cause the shipment to be delivered back to us or to our warehouse. If delivered back to Kate's Quilting Block or our warehouse, we have the right to refuse your return and you will receive the products back from the carrier, at which time you will need to request an RMA to return your products.
* If this occurs should we decide to accept your return a 40% restocking fee will incur. Shipping/handling fees are non-refundable.
* If the delivery is returned back to our warehouse, a 40% restocking fee will incur. Shipping/handling fees are non-refundable.
If an RMA is requested after the time frames stated below for a return of a product(s), we have the right to decline your return request. Should we decide to accept your return request a 45% restocking fee will apply. All decisions made by us regarding your late return(s) are final.
Customers are responsible for all return shipping charges with regards to returning non-defective products and must be returned by a traceable method (UPS, USPS with confirmation or FedEx). Tracking numbers are to be emailed to firstname.lastname@example.org with a subjectline of "returns". No C.O.D.'s will be accepted. Kate's Quilting Block is not responsible for returns that do not reach our warehouses or offices that cannot be traced and replacements or credits will not be issued.
DEADLINES AND INSTRUCTIONS FOR CREDITS, REPLACEMENTS & RETURNS
24 Hours to report - Damaged, Shortage, Incorrect, Defective Merchandise
20 calendar Days to return - Non-defective Merchandise
DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE - 24 HOURS
Notice must be submitted within 24 hrs of receiving your order.
Requesting Replacement - Once you receive notification from us that we have accepted your return request, return the items by a trackable shipping method. Once we receive notification that the product(s) were returned by you (tracking numbers must be provided as proof of return), replacement(s) will be process and shipped. If a return is not required, we will process your replacement immediately. No additional charges will incur.
Requesting Credit - Once you receive notification from us that we have accepted your return request return the items by a trackable shipping method. Once our warehouses or offices receive your return a full credit will be issued within 15-business days.
You may receive multiple boxes at different times during the shipping process due to warehouse locations and products ordered. If you find your order has not been filled completely after final delivery (shortage), thoroughly check the cartons and packing against your order confirmation received in your email. Small items may be under the packing material. If you have not received your complete order within 10-15 business days, contact our Customer Service Department with the following information and we will promptly initiate an investigation on the lost shipment:
We will promptly initiate an investigation on the lost order and notify you with the results. If a partial order was delivered and the packing slip is included in one of the delivered packages, please list the missing items and the number of packages received. We will check our database to find the date your order was shipped. We will then initiate a tracer with the carrier. Normally, a response is received within 15 business days after the tracer is initiated. Most carriers require a 10-day waiting period before they will accept a tracer request.
Requesting Credit - Once you receive notification from us that we have accepted your return request, merchandise must be returned within 7 calendar days after you receive notification from us that we have accepted your return request. Once our warehouses or offices receive your return a merchandise credit and/or tax (less restocking fees) will be issued within 10-business days.
Non-defective merchandise must meet all of the following conditions:
Merchandise must be in saleable condition, free from damage or wear.
Merchandise packaging, and inner packs must bear no markings or be otherwise defaced or damaged.
Merchandise must be in its original minimum inner pack quantity, as shipped. Examples: 1pr; 3pc set; 1 dozen; etc. Broken quantity inner packs are not returnable.
MANUFACTURERS GUARANTEE DEFECT - DEADLINE SET BY MANUFACTURER'S CERTIFICATE
If a purchased item includes a manufacturer's product guarantee or warranty certificate and you wish to have the product repaired or replaced, follow the instructions on the guarantee or warranty certificate.
NOTE: Do not return the defective merchandise with a manufacturer's guarantee or warranty certificate to Kate's Quilting Block for replacement or repair. Kate's Quilting Block is not responsible for manufacturers guarantees or warranties.
All terms on this web site are subject to change without notice.